Refund Policy

Last updated: September 2026

1. Project Payments

Project fees may be divided into deposits, milestones or final payments as agreed in the quotation, proposal or invoice for a project.

2. Deposits and Work Already Performed

Once work has started, amounts covering completed work, reserved development time, purchased third-party items or delivered project assets are generally not refundable.

3. Eligible Refund Requests

If a project is cancelled before meaningful work begins, or if we are unable to provide an agreed service, a full or partial refund may be considered based on the work completed and costs already incurred.

4. Digital and Third-Party Costs

Domain names, hosting, paid plugins, themes, licenses, stock assets and other third-party purchases are subject to the provider's own refund rules and may be non-refundable.

5. Change Requests

Revisions or additional features outside the agreed scope are not treated as refund grounds and may require a separate quotation or additional fee.

6. Requesting a Review

To request a refund review, contact us with your project details, payment reference and the reason for your request. We will review the request against the agreed scope and completed work.